Kallen Michaels — Principal Product Designer

AI-native design leader turning complex systems into things that feel deceptively simple. 16 years, $662M in measurable impact, 760M+ users globally

A pre-session content tool for behavioral health clinicians who'd been preparing group therapy from scratch every week.

Independent group therapy prep product — built in 48 hours.

Led senior designers to ship Cash App's most significant support overhaul

Leadership to modernize support for 57M users.

Adoption strategy & onboarding systems for Dropbox Dash — designing entry points that don't disrupt existing workflows.

Adoption of AI in a 17-year-old product with 500M+ users.

Redesigned money movement for 50M MAU — turning failed transactions into successful ones.

$412M in annualized inflows unlocked in 4 months.

Cross-platform adoption initiative that reduced account takeover cases by 32%.

XFN influence drove 2FA adoption from 9% to 92.7%.

Research-driven product strategy that shaped how Mailchimp entered the ecommerce space.

Foundational strategy for a 0→1 commerce platform.

Service blueprinting workshop establishing a company-wide design practice across Financial Services.

Division-wide design methodology for 200+ cross-functional leaders.

03. Writing

Now · May 2026

Wrapping a short sabbatical. Building Waypoint independently. Selectively chatting with thoughtful, energetic teams about what's next.

Denver, CO
MST
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